What’s Included
- Entry to Windsor Castle
- Entry to venue or lunch (with upgrade option selected)
- Professional guide
- Transportation by luxury air-conditioned coach
What’s Not Included
- Gratuities (optional)
- Hotel drop-offs
Important Information
- Tour departs from Victoria Coach Station, Gate 19-20 at 7.45am (boarding starts 7.30am)
- Return transfer from Windsor to London departs at approximately 1pm
- Lunch option: Pub opening hours Monday-Saturday 12 noon–9pm, Sunday 12 noon–7pm
- Please ensure punctual arrival to check in with your guide
Schedule
- 7.30am: Boarding at Victoria Coach Station
- 7.45am: Departure to Windsor Castle
- Morning: Explore Windsor Castle and St. George’s Chapel
- Free time in Windsor town
- Optional: Fish & Chips lunch or London Eye visit
- 1pm: Return transfer to London
Frequently Asked Questions
Will I get physical tickets?
No need—your email confirmation/voucher is enough. For certain tours (e.g., Harry Potter Studios, Paris), your tickets will be handed to you by our on-site representative.
Do you cancel tours for rain?
Nope! Rain won’t cancel tours. Dress for the weather and be prepared for surprises.
What if my tour includes a meal and I have allergies?
Vegetarian options are always available. For allergies or special diets, tell us before and after booking. We cannot guarantee a nut-free environment for severe allergies.
Can you pick me up from my hotel?
Generally no—please meet us 15 minutes before departure at the tour meeting point:
- Regular tours: Victoria Coach Station, 164 Buckingham Palace Road, SW1W 9TP
- Stonehenge Sunrise/Sunset: Millennium Gloucester Hotel, Kensington, SW7 4LH
- Paris tours: St Pancras International, N1C 4QP (in front of Le Pain Quotidien)
- UK Rail Tours: Euston Station, NW1 2DU
Are Victoria Coach Station and Victoria Train Station the same?
Nope—they’re separate buildings, about 10 minutes apart.
How do I find my coach?
Meet our staff 15 minutes before departure inside the station. They wear hi-vis vests and carry clipboards—they’ll guide you to the coach.
Is there water or a toilet on the coach?
No bottled water provided, and most coaches don’t have toilets. Facilities are available at stops. Tell us if you need frequent breaks.
Can I bring luggage?
Yes, usually in the coach compartment. For tours with vehicle changes, check with us first.
Are coaches wheelchair/mobility scooter accessible?
Coaches are not fully accessible. Foldable scooters are fine if they fit in the luggage compartment. London Eye cannot accommodate wheelchairs through our tours.
Are seats reserved?
Seats are first-come, first-served. Contact us if you need front seats due to motion sickness or mobility—staff will note it.
Can I eat or drink on the coach?
No hot food or drinks. Cold snacks and bottled water are fine.
I left something on the coach. What do I do?
Email us with details. Lost property is kept for 30 days, then donated or destroyed. Items can be posted to you at your expense.
What is your cancellation policy?
You can cancel your booking or part of it by email or in writing. Cancellation charges depend on the tour:
- Regular Coach Tours: Full refund if cancelled 24+ hours before departure.
- Harry Potter Tours: Full refund for fewer than 10 passengers if cancelled 72+ hours before departure. Groups of 10+ can change or cancel 30+ days before travel; cancellations within 30 days are non-refundable.
- Stonehenge Private Viewing: Full refund if cancelled 8+ days before departure.
- Highclere Castle Tour: Full refund if cancelled 10+ days before departure.
- Taxi Tours: Full refund if cancelled 48+ hours before departure.
- Other Tours, Cruises, Train Tours (including Paris): No refunds or changes.
- Hotel & Theatre Packages: Cannot be cancelled within 35 days of the date.
If you do not notify us before departure, you will be charged 100% of the tour price.
